How it Works ~ FAQs

 

1. What is Kapshure? 

Kapshure is an online marketplace for creators to capture and monetize their digital content. 

• Kapshure is a platform where creators turn their followers into paid subscribers by offering exclusive access to digital content.
• Our creators curate products for consumers and digital services for brands. They provide honest video product reviews, livestream product recommendations, unboxing, demos, and more. 
• Kapshure is a community where creators can share exclusive content with their subscribers, including private posts, chats, photos, videos, audio, and livestreams.
• Kapshure is an online platform for creators to set up their own shops to sell digital and custom content.
• Kapshure empowers creators as entrepreneurs! Our creators are in control of their content and we support them with being at the forefront of the Creator Economy. 
• All of our creators Get Verified before appearing in our search.

2. How it Works?

Check out this video from one of our creators:

3. What type of content is allowed?

Digital and custom content, including or related to product reviews, recommendations, demonstrations, hauls, unboxing, and more via posts, photos, videos, audio, livestreams, and shops are welcomed as long as it does not violate our Community Guidelines. 

Kapshure currently supports creators in the following content areas: Beauty, Fashion, Fitness, Gaming, Haircare, Handbags, Home Decor, Lifestyle, Makeup, Shoes, Skincare, Tech, Travel and Wellness.

We will add more areas and you can submit requests to info@kapshure.com

4. What type of content is prohibited? 

We strictly prohibit ANY and ALL adult content, sexual activity or content, ALL forms of hate, harassment, discrimination, drug use, firearms, criminal, and illegal activities or content. 

We ask that all community members review our Community Guidelines and Creator Code of Ethics to review all prohibited content which is not intended as an exhaustive list and is up to the sole discretion of Kapshure, Inc. to determine if certain content or activities violate our platform’s inherent or explicit policies. 

In addition, please keep in mind that content containing music you don’t own the rights to or other content you do not own is also strictly prohibited. We also strictly prohibit any and all sales of content that you do not own the right to sale or distribute.
 

5. Can I post links to my content? 

Absolutely, we encourage our creators to share their curated content and we want to support them as a partner. We ask that all outside links adhere to our Community Guidelines & Core Beliefs, and Creator Code of Ethics. 

6. Can I post links to my storefronts and other affiliate content? 

We welcome creators sharing links to their curated content including Amazon Storefronts Links, LTK links, etc. This is truly the heart of why we created Kapshure so that creators could have a platform that supported their work as entrepreneurs who support consumers with product decisions and recommendations.  

7. What makes Kapshure different from other social platforms and online marketplaces?

We are a creator centric social platform that values empowering creators as entrepreneurs, by providing tools that support the growth and development of their career as creators. 

Kapshure provides creators with a platform to sell their digital content to subscribers and brands. 

Our platform is intended for the purpose of creators having control over how their digital content is shared. 

On Kapshure our creators have the ability to lock content that is specifically intended for their paid subscribers or on an individual basis.

We are also committed to product discovery and exclusively focused on supporting consumers with making product-based decisions based on honest video and livestream product reviews.

8. How do we know the reviews are honest? 

Honesty is built into the DNA of our mission and community. However, we believe that it takes all of us to agree, adhere, and uphold our shared values, core beliefs, and Creator Code of Ethics to ensure this is and remains a community founded on the principles of honesty, integrity, and authenticity.   

9. Why isn’t Kapshure free like other social platforms? 

Kapshure was created to cut out the noise from other social platforms with a high saturation of content in multiple areas competing for consumers’ attention. 

With that, we also saw first-hand how creators spend a considerable amount of time curating products for consumers to have a more in-depth review and look into the product before making a purchasing decision. 

We also noticed that creators were not always getting compensated for their work and that it largely depended on brand deals, sponsorships, and affiliate links that most social platforms limit creators from sharing. 

While many creators have expressed that they truly enjoy making content for people it is something that many would like to do full-time, but most aren’t able to given the current structure or lack of structure around compensation. 

Kapshure isn’t run by advertisement dollars at this time, and we wanted to develop a social platform that allowed creators to get compensated for their work right away by providing exclusive content for their paid subscribers.  

10. How are creators paid? 

We provide a pricing model for creators and they can self select the appropriate fee structure for their content. We operate on an 80/20 principle where individual creators receive 80% of all their earnings and Kapshure receives a 20% platform fee of all transactions to cover business costs and expenses. The 80% profit does not include payment processor fees, and these will be deducted from each transaction. The current payment processor fees are 2.9% + $0.30 USD per transaction. 

Creators can also view their account dashboard and see their daily, weekly, and monthly earnings, balance, and active subscriptions. Please keep in mind these do not reflect the 20% platform fee and payment processor fees. However, creators can add the platform fee into their pricing. 

Creators can submit a request for withdrawal via their individual platform dashboard. Payments are typically processed within 7 business days. Creators can select the amount they would like to withdraw. The minimum monthly withdrawal amount is $50 USD. Our monthly payout is in place to ensure that all subscription payments have cleared and there are no pending refunds or disputes.

11. Is there a minimum number of followers needed to monetize?

At Kapshure there is no minimum number of followers needed to begin monetization. However, please note that accounts with 10k followers and above will likely see the top 1% of their followers subscribing and or participating in live paid events. 

12. How does Pricing work?

All creators who receive compensation on our platform must ensure that the pricing is reasonable with regards to the products or services provided/rendered and in accordance with the value to the subscriber, consumer, and or payee. Creators can also see other creators’ shops on our platform to get a sense of overall pricing for similar or comparable content, services, and digital products. 
 

* Please note there is a 20% platform fee across all pricing and transactions. In addition, the current payment processor fees are 2.9% + $0.30 per transaction.

Subscriptions

Minimum Price $5 USD

Maximum Price $100 USD

Subscription options:

• Free
• Weekly
• Monthly
• 3 months
• 6 months
• 12 months

Pay-Per-View (PPV), Videos, Posts, Messages, Audio, Livestreams

Minimum Price $1 USD

Maximum Price $100 USD

Livestream options:

• Available to everyone (Paid)
• Free for paying subscribers
• Free for everyone

Tipping

Both subscribers and non-subscribers who attend your Livestream events and correspond via chat messaging have the option to tip. Please do not solicit tips as this is optional and not obligatory. 

Shops

Minimum Price $2 USD

Maximum Price $5000 USD

Shop options:

• Sell Digital and custom products and services
• Sell UGC (User Generated Content) 

Please see our frequently asked question related to brands to see how to sell your digital and custom content on Kapshure for brand sponsored content including (photos, videos, and brand sponsored livestreams).

Also, the maximum price amount can be adjusted to accommodate higher paying brand sponsorships or deals. Please contact us if you need an adjustment at kelly@kapshure.com.

13. How does livestream shopping work on Kapshure? 

Our creators go live with their followers with the intent of helping consumers make informed product based decisions. We believe shopping is social and our Creators go live to share authentically their favorite products or products fails. They share their OOTD (Outfit of the Day), their product recommendations, their honest product reviews, unboxings, empties, demos and hauls. Products may have been gifted and our sponsored and that should always be revealed, however our expectations for all creators is to always share their honest and authentic opinions and experiences. Also, our livestreams are not saved and we expressly prohibit recording content that you do not own the right to.

Paid Livestreams are limited to 30 mins each

Free Livestreams are limited to 10 mins each

14. How do Creators Sell Custom Digital Content to Brands on Kapshure?

Creators get their own digital shop to sell custom content to brands.

Types of Digital Content and Services Creators can offer Brands in their Shop

Custom Brand Sponsored Livestreams, UGC Content, and Package Deals for Non-Brand Subscribers:

• In the creator’s shop they can make digital posts of the content they provide for brands. This can be separated by content area or as a package deal (i.e. livestreams, UGC content, videos, posts, etc.) 
• Creators describe the details of the deliverable, including the content category, the audience, their area of expertise, timeline, price, and social media channels for contact. 
• Please add all applicable details of the custom digital content in your store prior to purchase. This includes all whitelisting fees, usage rights, etc.
• Brands will be required to sign up on Kapshure to get access to their wallet to provide payment to creators for services.
• Creators can provide brands with a URL link to their digital shop listing their services. 
• Brands can also find your shop on our platform by searching by the creator’s name or social media handle.

Custom Brand Sponsored Livestreams, UGC Content, and Package Deals for Brand Subscribers:

• Brands can subscribe to a creator's content to get access to a custom brand package deal that includes a determined number of livestreams, custom UGC videos, posts, etc. 
• Creators can also offer brands individually sponsored livestreams, custom UGC videos, posts, etc. 
• Brands can request custom content via chat and the creator can put together a custom package deal and place it in their shop for the brand to review and purchase. 
• Brands only get access to chat with creators when they sign up as a subscriber.
• Creators reserve the right to offer brand subscribers access to special deals.

ALL content sold to brands must be placed in the Creator’s Shop for Purchase on Kapshure. Creators who violate this policy will be subject to immediate removal from the platform.

Please note this is not meant to be an exhaustive list. Creators can decide how they would like to market their content to brands on Kapshure.

Also, please keep in mind that all creators must follow FTC Guide for Social Media Influencers rules and reveal any paid sponsorships via livestream or other digital content.

Our platform uses a wallet system and all users who participate on our platform will need to sign up to have access to add funds to their wallet. All transactions at this time are required to be conducted via a wallet.

Also, please note that certain features like your shop on Kapshure are accessible via the internet for non-registered users. Please make sure to lock all content that is meant only for paid subscribers. 

* Please note there is a 20% platform fee across all pricing and transactions. In addition, the current payment processor fees are 2.9% + $0.30 per transaction.

15. Do you offer refunds? What if there is a glitch?

The content shared is exclusively the content created by the creators who sign up on our platform and adheres to our Community Guidelines and Creator Code of Ethics. We ask that if there is an issue that arises from not being able to access the content that you submitted a payment for that you reach out to the creator first within 3 days and in the event that the issue has not been resolved or it involves an issue with accessing the content due to our platform that you please reach out to us directly within 5 days at info@kapshure.com for us to investigate the issue and provide a resolution. 

Creators have access to see current refund requests, cancellations, and subscriptions in their account. Creators can also reject orders and the money will be refunded back to the buyer. We also have the ability to refund money back as necessary. 

16. What if I’m a non U.S. based creator? Can I sign-up and provide my digital content and services for compensation?

Yes, at this time we welcome creators and subscribers from the following countries:

• United States
• Canada
• Europe

Taxes for the countries listed are enabled by our payments provider Stripe. 

It is the responsibility of each content creator on our platform to ensure that you are aware and in compliance with all applicable laws governing the U.S. and the international countries including but not limited to the GDPR, the European Commission New Consumer Rights, and the FTC. All digital content or services provided must strictly adhere to all applicable laws and regulations of the countries where your products, subscriptions, or services are sold or rendered. We reserve the right to pause, restrict, and or terminate any user or account that is in violation or non-compliance with these laws.   

Note: The European Commission New Consumer Rights directive has passed and is supposed to be in force as of May 28, 2022. Sellers should act on this information ASAP to avoid any issues.

We recommend that creators that sell digital products or services reach out to a legal advisor if they have questions regarding their classification or how each country’s rule may apply to them.

Creators can select the countries in which they do not want their profile to be displayed, they will not be able to see your profile in any section of the site.

Please note that as a U.S. company Kapshure is in compliance with all GDPR rules with regards to the European Union General Data Protection Regulation to safeguard personal data. Please see our Privacy Policy and Cookies Policy.

We are also monitoring Canada’s “introduction of the Digital Charter Implementation Act, 2022, which will significantly strengthen Canada’s private sector privacy law, create new rules for the responsible development and use of artificial intelligence (AI), and continue advancing the implementation of Canada’s Digital Charter. As such, the Digital Charter Implementation Act, 2022 will include three proposed acts: the Consumer Privacy Protection Act, the Personal Information and Data Protection Tribunal Act, and the Artificial Intelligence and Data Act.”

Kapshure reserves the right to restrict creators ability to sell to or from countries that would place undue harm onto our organization. 

17. What happens if I witness or experience someone on the platform violating the policies, guidelines, and rules? 

All users can be reported for violations via their page by clicking the flag next to their profile picture. 

• Creators can also add users to their restricted list.

If you experience any unwanted treatment please contact us directly at kelly@kapshure.com. Please see our  Community Guidelines and Creator Code of Ethics.

18. Does Kapshure Watermark my content?

We believe creators' content belongs to the creator and therefore on our platform your content is watermarked with your specific Kapshure Creator URL. 

19. What are the upload limits for files and video content?

Upload Limits for Videos and Files on Verified Accounts: 30MB

Upload Limits for Videos and Files on Unverified Accounts: 15MB

Please note that currently our system only allows embedded videos from YouTube.

20. How does Kapshure view data storage?

Please keep in mind that it is your responsibility as a creator to keep an original backup copy of all your content and data. 

21. What if I have a question that isn’t listed?  

We would love to hear from you and answer any questions you may have. Please feel free to reach out to us at info@kapshure.com